FAQ

We offer a comprehensive range of cleaning services including residential cleaning, commercial cleaning, deep cleaning, carpet cleaning, window cleaning, gutter cleaning, post-construction cleaning, and move-in/move-out cleaning. Our services can be customized to meet your specific needs.

No, you don't need to provide any cleaning supplies. Our professional team brings all necessary cleaning equipment, tools, and eco-friendly products to ensure a thorough and effective cleaning service. However, if you prefer that we use specific products due to allergies or preferences, we're happy to accommodate your request.

Your satisfaction is our top priority. If you're not completely satisfied with our service, please contact us within 24 hours of your cleaning, and we'll return to re-clean any areas of concern at no additional cost. We stand behind our work with a 100% satisfaction guarantee.

No, you don't need to be home during the cleaning service. Many of our clients provide a key or access instructions so they can go about their day while we clean. However, if you prefer to be present during the service, that's perfectly fine too. We can work with whatever arrangement is most convenient for you.

Yes, we offer flexible recurring cleaning services on weekly, bi-weekly, or monthly schedules. Regular clients receive priority scheduling, consistent cleaning teams, and special discounted rates. You can easily modify or pause your recurring service as needed to accommodate your changing schedule.

The ideal cleaning frequency depends on your specific situation. For homes with children, pets, or high traffic, we typically recommend weekly or bi-weekly cleaning. For single occupants or less frequently used spaces, monthly cleaning may be sufficient. During your initial consultation, we can help determine the best schedule for your needs.

We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, bank transfers, and cash. Payment is typically due at the time of service, but we also offer convenient automatic billing for recurring service clients.

Yes, we prioritize using environmentally friendly cleaning products that are effective yet safe for your family, pets, and the environment. Our green cleaning solutions are non-toxic, biodegradable, and free from harsh chemicals while still providing excellent cleaning results. If you have specific product preferences or sensitivities, please let us know.

Getting a quote is easy! You can request a free estimate through our website by filling out the contact form, calling our customer service line, or sending us an email. For the most accurate quote, we recommend scheduling an in-home assessment where we can evaluate your specific needs and space requirements.

For professional window cleaning, we use a combination of specialized tools including squeegees, microfiber cloths, and eco-friendly window cleaning solutions. For DIY window cleaning, we recommend using a mixture of water and white vinegar or a mild dish soap solution, a good quality squeegee, and lint-free cloths or newspaper for a streak-free finish.